Monthly Archives: October 2016

[On] Point to Ponder: Effectuation and Iceland Air’s In-Flight Video

When Iceland Air went behind whatever closed-door branding session was held for its executives, truly innovative ideas emerged. I would have enjoyed being a fly on the wall at those meetings. I saw these ideas first-hand when I recently flew them to and from London, stopping briefly in Rejkavik to change planes. I was impressed. The…

[On] Point to Ponder: If You Don’t Ask Questions, This Could Happen to You.

Last week Forbes.com sought to debunk the myth that asking questions makes people look “dumb.” I promised a follow up post. What follows is the story about the day I learned the value of asking questions at work…and what can happen to you and your team when you don’t: BBDO Chicago, 1990s: It was a…